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Shouldham Newsletter – Summer 2020

Summer 2020

Play Park to Re-open 4 July – COVID Secure Guidance

Good News, with the restrictions on playparks being lifted on 4th July the Parish Council have carried out a risk assessment and following the government guidance put mitigation in place to reduce the risk as low as reasonably possible.

It does rely on children and their parents/guardians following a few simple guidelines to keep themselves and others safe. Please take a minute to read the guidelines.

Internet Provider, COVID Testing and DVLA warnings – SCAM Alert

Latest Consumer & Scam alerts from Norfolk Trading Standards

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Police Connect [email protected]

Fri, 12 Jun, 15:46 (2 days ago)

to me

 

The following is a Police Connect message.
 

Good Afternoon,

Please find below the latest Consumer & scam alerts from Norfolk Trading Standards.

Kind regards

PC Pete Davison
Community Engagement Officer – North Norfolk

Scam Alert – Telephone cold calls claiming ‘your internet service will be terminated’ – 11 June 2020

We are again receiving reports about telephone cold calls delivering a recorded message claiming to be from ‘your Internet service provider’ stating that ‘your internet service will be terminated within 24 hours’. It then gives the instruction to ‘press 1 to speak to a service manager’.

These calls are not genuine and are likely to be used to seek remote access to computers, gather personal, account or financial details or attempt to take ‘missed’ payments.

If you receive one of these calls do not press any keys if prompted and hang up.

You can report telephone cold calls received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert – Emails claiming to be from ‘DVLA’ – 10 June 2020

We are warning about emails circulating claiming to be from DVLA.

Recent examples have included emails claiming that ‘your payment has failed’ and that you need to ‘Pay your vehicle tax to avoid unpleasant consequences’.

These emails are not from the DVLA and any links contained within the message are likely to go to a genuine-looking fake version of the DVLA website which will attempt to gather personal and financial details.

Our advice is always be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

DVLA offer the following advice to stay safe online with contacting the DVLA or if you receive something claiming to be from the DVLA:

  • Only use GOV.UK
    • When looking for information or using our online services, double check that you are using a GOV.UK webpage so that you can be sure that you’re dealing directly with DVLA
  • Scam emails
    • We never send emails that ask you to confirm your personal details or payment information. If you get anything like this, do not open any links and delete the email immediately
  • Beware of misleading websites
    • Keep an eye out for potentially misleading third-party websites. These sites will often offer to help you apply for a driving licence or tax your car but are likely to charge additional fees for services that you could get for free or at a lower cost on GOV.UK
  • Look out for premium rate numbers
    • Look out for websites offering to connect you to our contact centre, as they are usually premium rate numbers. Our contact centre numbers will only ever begin with 0300 – which costs the same as a local call
  • Be mindful of what you share online
    • Never share images online of your driving licence and vehicle documents. This personal information could be invaluable to those looking to steal the identity of a vehicle or its owner
  • Texts
    • We never send texts about vehicle tax refunds. Text scams often ask you to follow a link to provide credit card details. Never click on the link and delete the text straight away

You can report suspicious emails received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Emails claiming to be from ‘BT’ – 10 June 2020

We are warning that emails claiming to be from BT continue to circulate.

Recent examples have included emails claiming that ‘Your monthly payment was recently declined’ and another saying ‘payment information for your account has been declined.

These emails are not from BT and any links contained within these messages are likely to go to a genuine-looking fake version of the BT website which will attempt to gather personal and financial details.

BT offer customers the following advice about suspicious emails claiming to be from BT:

If you’re worried about an email that appears to be from BT, rather than clicking on any links you should type ‘www.bt.com/mybt’ in your browser to log in to your My BT account.

  • From here you can check your account details are up to date and view your bill
  • Alternatively use our automated phone service to check your balance – 0800 443 311
  • Forward the email to our dedicated mailbox –‘[email protected]’ and delete the email

You can report suspicious emails received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert – Doorstep cold callers enquiring about ‘insulation’– 9 June 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Happisburgh area.

In the incident, a resident received a doorstep cold call from two men who claimed they were calling as part of a ‘government scheme’ which could ‘offer funding for insulation’.

We advise to be very wary of claims made by doorstep cold callers and never give access to your property, agree to services, buy items or for return visits if approached in this manner.

Anyone concerned about doorstep cold calling in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 0808 223 1133.

Scam Alert – Test and trace scams – 8 June 2020

We are continuing to receive reports of online test and trace scams.

Please remember, genuine texts, calls or emails from the NHS service won’t ask you for any personal details upfront.

You’ll be given a unique ID number to log into the NHS Test and Trace website. The only official web address for the NHS Test and Trace service can be accessed via the following link: https://contact-tracing.phe.gov.uk/

Here is an example of a recent phone call scam where the recipient is noted as ‘X’. Thankfully in this case the recipient who received it realised it was a scam and hung up:

Caller: Good morning. I am calling from the NHS Track and Trace Service. According to our system you are likely to have been in close proximity to someone who has tested positive for Covid-19 test.

X: Ok, can you tell me who that person was?

Caller: I am not able to do that. That is confidential information.

X: Right …So?

Caller: But you do need to be tested within the next 72 hours. So, can I get the best mailing address so that we can send a kit to you?

X: Ok (gives address).

Caller: Thank you. I just need to take a payment card so that we can finalise this and send the kit to you.

X: Sorry, a payment card? I thought this was all free?

Caller: No, I am afraid not. There is a one-off payment of £500 for the kit and the test results. Could you read off the long card number for me, please, when you are ready?

X: No, that’s not right. This is part of the NHS so there is no charge.

Caller: I am afraid there is. Can you give me the card number please, this is very important and there are penalties for not complying.

X: (puts the phone down)

Testing through the NHS is free.

If you receive this or a similar phone call it is a scam our advice is do not give or confirm any information and hang up.

Stay scam aware and report any suspicious approaches to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

To find out more about the NHS test and trace service visit the GOV.UK website.

To manage your contact details, additional information and subscriptions, please login through the member portal.

Police Connect – Scam Alerts

 
Please find below the latest Consumer & scam alerts from Norfolk Trading Standards.
Kind regards
PC Pete Davison
North Norfolk Community Engagement Officer

Scam Alert – Social Media messages claiming to be from ‘Dominos’ offering ‘2 Large Pizza for Free’ – 26 May 2020

Be aware of social media messages claiming to be from Dominos offering ‘2 Large Pizza for Free’. It’s a scam.

Scammers are continuing to use the coronavirus pandemic to spam people with claims that these offers are ‘supporting the Nation’ during this time.

If you get a message like this, do not interact with it in any way and do not like or share on your social media profile.

Scam Alert – Facebook Messenger asking to borrow money – 22 May 2020

We are warning Facebook users to be aware of messages from existing Facebook friends sent via the Messenger service which asks to borrow money.

The message will give a reason why the money is needed ‘urgently’ and will be followed by further messages pressuring the recipient into sending the money.

These messages come from a Facebook friend’s account but are actually sent by fraudsters who have hacked the friend’s Facebook account and taken control of it.

If you receive this or a similar message via Messenger, do not interact with the message and contact the friend via another route if possible. Advise them their Facebook profile may have been compromised.

Find out more about keeping your Facebook account secure, including activating login alerts and two-factor authorisation.

Scam Alert – Further examples of scam text messages claiming to be from PayPal – 28 May 2020

With more people ordering items online, we are warning residents about scam text messages claiming to be from PayPal.

A recent example says that ‘you have (1) important unread message’. The message then provides a link to ‘view & resolve the current issue with your account’.

These text messages are not genuine and are not connected with PayPal.

If you receive this or a similar text message, delete it without clicking on any links.

If you are concerned about the security of an online account, contact the provider directly via their genuine website or app.

Never use links or details provided in a text message.

You can report suspected text message scams to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert – Norfolk Against Scams Partnership launch anti-scamming campaign during Covid-19 – 21 May 2020

Agencies from across Norfolk have come together to warn residents to be extra vigilant of new and existing scams during the Covid-19 pandemic. A three-week campaign is being headed up by the Norfolk Against Scams Partnership, with a membership comprising Norfolk County Council’s Trading Standards, Norfolk Constabulary, the Office of the Police and Crime Commissioner (OPCCN), voluntary agencies, businesses and residents.

There will be a different focus on partners’ social media platforms each week, using the hashtag #NorfolkScamAware:

  • Trusted information – to guide the public to useful information and support agencies.
  • Protect – to give advice on how people can better equip themselves to identify the signs of scamming.
  • Watch Out – to make victims aware of the Norfolk Scam Prevention Service and the new scams that have emerged due to the Covid-19 pandemic.

If you’re on Facebook or Twitter search for the hashtag #NorfolkScamAware and share some of the information with your family, friends, neighbours and in the community where you live.

Scam Alert – Emails claiming to be from ‘TV Licensing’ – 20 May 2020

There continues to be a range of emails circulating claiming to be from TV Licencing.

Recent examples have included emails claiming to be a ‘COVID19 Personalized Offer’ stating you are eligible for ‘1 x 6 months of free TVLicence’.

These emails are not from TV Licencing and any links contained within the message are likely to go to a genuine-looking fake version of the TV Licencing website which will attempt to gather personal and financial details.

Our advice is always be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

TV Licensing offer the following advice to help spot scam TV Licence emails:

  • Check the sender’s email address – TV Licensing will only send emails from [email protected] (or [email protected]uk)
  • Check how scammers address you – genuine TV Licensing emails will always use your title and last name. Scammers may simply use your email address, say ‘Dear Customer’ or nothing at all
  • Check links in the email – do not click on links or attachments. If you’re unsure, you can inspect links first. On a computer, hover over the link with your mouse (but don’t click it). On a mobile or tablet, press down and hold (don’t release while on the link)
  • Check addresses of any websites it takes you to – scammers can’t use ‘www.tvlicensing.co.uk’ for copy-cat sites. They’ll try to disguise this so carefully inspect the full address in the browser bar

You can report suspicious emails received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert – EasyJet Cyber Incident – 19 May 2020

EasyJet has confirmed that it had suffered a cyber-attack and is in the process of contacting affected customers following the incident.

The National Cyber Security Centre (NCSC) has issued the following advice for EasyJet customers:

  • Anyone who thinks they have been a victim of online crime can report a cyber incident using Action Fraud’s online fraud reporting tool anytime of the day or night or call 0300 123 2040. For further information visit www.actionfraud.police.uk
  • If you’re an EasyJet customer, we recommend changing your password on your EasyJet account – and if you know you’ve used that password anywhere else, change it there too. The best way to make your password long and strong is by using a sequence of three random words you’ll remember

There is more information on the NCSC website:

  • Now would also be a good time to check if your account has appeared in any other public data breaches. Visit haveibeenpwned.com, enter your email address and go from there
  • Two-factor authentication (2FA) is a free security feature that gives you an extra layer of protection online and can stop cyber criminals getting into your accounts – even if they have your password. If it is available, then we suggest using it on all your important accounts
  • If your account has been compromised, your personal details may be used to help craft more convincing scam emails. If you believe you have received a suspicious email then you can report it to the NCSC using the Suspicious Email Reporting Service (SERS) but the NCSC has produced advice which will help you spot the most obvious signs of scam emails
  • EasyJet confirmed that 2,208 credit card details were accessed in this incident. If you were one of them, you should be notified of this by EasyJet. We advise that you monitor your accounts for any unusual activity and if you’re worried, get in touch with your bank’s fraud department. There is more information on the NCSC website

Scam Alert – Further reports of telephone cold callers claiming to be police officers – 19 May 2020

We have received a further report of a Norfolk resident receiving a telephone cold call claiming to be from a police officer.

In this incident, the male cold caller claimed to be a police officer from the ‘Met Police’ and stated he was calling about the resident’s bank card which ‘had been breached’.

During the call the male also mentioned ‘the Serious Fraud Office’ and ‘the Flying Squad’ as being involved. He then said the resident should ‘call 999 immediately’ to ‘verify his information’.

Courier fraud happens when a fraudster contacts a victim by telephone claiming to be a police officer, bank or from a government department, among other agencies. Several techniques will then be adopted in order to convince the victim to hand over their bank details or cash, which may then be passed on to a courier.

Residents are reminded that neither your bank nor the police will never ask you to withdraw money or purchase items.

If you receive this or a similar call do not follow the instructions given. Instead:

  • Hang Up
  • Either wait five minutes for your phone line to clear, use a mobile phone or a different phone line; and
  • Call and report to Norfolk Police via 101

In an emergency always call 999.

Please continue to share these warnings and advice with family, friends and anyone within your community who could be vulnerable to this type of approach.

Scam Alert – Text messages regarding ‘Cervical Screening’ – 18 May 2020

We are again highlighting a warning after some women reported being contacted by text message, with the sender claiming to be from the ‘call and recall service’ to advise that ‘they are overdue for screening’.

The message then states you need to call a mobile number and provide personal details.

These messages are not from the NHS Cervical Screening Programme. If you receive this message do not respond or call the number.

Contact when it is time to book your cervical screening appointment will be sent by post. This letter will tell you where you can go for cervical screening and how to book.

Speak to your GP surgery if you have questions about cervical screening invitations, results or any symptoms you have.

You can report suspicious text messages to us via our partners the Citizens Advice consumer service on freephone 0808 223 1133.

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 18 May 2020

We are again warning residents to be on their guard for telephone cold calls claiming to be from ‘Amazon’.

This follows a report from a Norfolk resident who received a call which delivered a recorded message stating, ‘this is Amazon’. The message then went on to say that ‘your Amazon Prime is about to be renewed and a payment of £79.99 will be taken from your bank account’. The call then claimed that you could ‘Press 1 to speak to an Amazon Service Manager to discontinue this’.

These calls are a scam and are not connected with Amazon in any way. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on freephone 0808 223 1133.

To manage your contact details, additional information and subscriptions, please login through the member portal.

Norfolk Walks

Have a look at Walking in Norfolk https://www.walkinginengland.co.uk/norfolk a John Harris website, which has hundreds of FREE walks to download and print plus details of all the walking clubs in the country and loads more information.

Norfolk VCSE Sector COVID-19 Update

Norfolk VCSE Sector COVID-19 Update

Message From: The Domestic Abuse and Sexual Violence Board (DASVB)

Sent on behalf of:

Domestic Abuse and Sexual Violence Board (DASVB) Chair Dr Gavin Thompson, Director of  Policy and Commissioning, Office of the Police and Crime Commissioner for Norfolk and Deputy Chair T/D/Superintendent Andrew Coller, Safeguarding and Investigations Command, Norfolk Constabulary   

We would like to draw your attention to two new free live chat facilities which are now available to those seeking assistance and support from online resources.

Domestic Abuse 

The Pandora Project, which offers advice, support and information to adults and children affected by domestic abuse, working across West and North Norfolk, have launched a new on line live chat service to support victims of domestic abuse.

The service is currently available Monday to Friday, 1-3pm with 3 operators working simultaneously to offer advice and support around domestic abuse issues.

All Victims of Crime

Victim Support launched its new Live Chat service on the 24th April 20. This 24/7 online support service will be available to all victims of crime in England and Wales. This will meet the support needs for all victims of crime such as those impacted by Hate CrimeScams & Fraud and Domestic Abuse. Visit www.victimsupport.org.uk/live-chat for more information.

Key Worker Coronavirus Testing Information

 April 27, 2020

Community coronavirus testing in Norfolk and Waveney now available to “key workers” (and/or household members with symptoms).

 

The NHS in Norfolk and Waveney is offering local coronavirus tests to key workers* such as teachers or food industry staff, to help them remain in work and continue to support their communities. This also applies to members of their household who may have coronavirus symptoms causing the key worker to self-isolate.

Testing will take place at three locations in Norfolk and Waveney:

 The Centrum centre, close to the Norfolk and Norwich University Hospital (NNUH)

 The Queen Elizabeth Hospital, King’s Lynn (QEHKL)

 The James Paget University Hospital (JPUH) in Gorleston.

 

(See below if you would rather be tested at Ipswich, Stansted or Peterborough)

 

To book using the Norfolk and Waveney service:

People on the government key workers* list who need to be tested should ask their employer or line manager to register their organisation by emailing [email protected] with their (employer) name, job title and contact number. The registration team at the Norfolk and Norwich University Hospital will then contact the employer to register their organisation so they their key workers can then book an appointment. The employer will be given a unique reference number and further instructions.

All applications will be checked to make sure people are well enough to attend a testing centre, and eligible for a test in line with Public Health England guidance.

People will receive their test results within 48 hours or less, either directly or via their employer’s occupational health service, together with initial advice about to what to do next.

 

Appointments at Ipswich, Stansted and Peterborough or other centres

If you wish to be tested at any of the national drive-through testing centres, such as Ipswich, Stansted, Peterborough and elsewhere, then you must use the national booking service. For self-referrals, this is via https://self-referral.test-for-coronavirus.service.gov.uk.

 

Who are key workers?

* Key workers include many people working in education, transport, many public services, energy, power and water/sewerage workers, and those working to provide, distribute or sell food. The precise definition is available on this government web page: https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested#key-workers.

 

 

Virtual VE Day

Borough Council Info on how to participate in the virtual VE day

Foster Carers Needed

The COVID-19 outbreak has affected almost every aspects of our daily lives and whilst we are all in lockdown or self-isolation, there are still thousands of vulnerable young people coming into care, in need of a safe and nurturing home. I work for Nexus Fostering, and we desperately need to recruit more foster carers, even amid the coronavirus outbreak. 

With our physical offices temporarily closed, and our recruitment events on hold, we are needing the support and help of our local parishes more than ever. 

POSTER

Kind Regards

Hayley

 

 

Hayley Attew

Carer Engagement Officer

Nexus Fostering

T: 01603 811118

M: 07770 155681

w: www.nexusfostering.co.uk