Census 2021

Census FAQ

Voting safely at elections in May

09 February 2021

Voting safely at elections in May

On Thursday 6 May 2021 residents in King’s Lynn & West Norfolk will go to the polls to have their say on who represents them at both Police Crime & Commissioner and Norfolk County Council elections.

Even though elections are not until May, we’re already making plans to help you stay safe while casting your vote.

There are a number of ways to have your say – you can vote in a polling station, by post, or by appointing someone you trust to vote on your behalf, which is known as a proxy vote.

Lorraine Gore, Local Returning Officer for King’s Lynn & West Norfolk said: “Elections are very important – they are an opportunity to make your voice heard and have a say on who represents you on issues that directly affect day-to-day life here in King’s Lynn & West Norfolk.

“Preparing for an election at any time is resource intensive, preparing for an election during a pandemic is a whole different challenge.  The elections scheduled for 6 May 2021 are still scheduled to go ahead.   We are planning for these elections now so that, however you choose to cast your vote in May, you can do so safely. We will be putting arrangements in place to help you stay safe at the polling station but you also have the option to apply to vote by post or by proxy.”

Ailsa Irvine, Director of Electoral Administration and Guidance at the Electoral Commission said: “The choice on how to vote at May’s elections is yours – you can have your say in person, by post or by proxy.

“If you’re thinking about voting by post, you can apply now. This will make sure your application is processed early, and your postal vote can be sent to you more quickly. It’s easy to apply and you can find out how by visiting the Electoral Commission website.

“You need to be registered to vote in order to have a say at the elections – the easiest way to register is online at

A148 Nar Ouse Way – Road Closure

Kings Lynn Road Closure

In accordance with the provisions of Section 14(2) of the Road Traffic Regulation Act, 1984, the Norfolk County Council HEREBY GIVE NOTICE that to facilitate emergency flooding relief the use by vehicles of the A148 Nar Ouse Way from a point 390m south of its junction with A148 Out South Gates (Southgates Roundabout) in a southerly direction for a distance of 100m in the BOROUGH OF KING’S LYNN will be temporarily prohibited from 8th to 12th February 2021 for the duration of the works, expected to be about 5 days within the period. If necessary the restriction could run for a maximum period of 21 days.

Alternative route is via:- A148 Nar Ouse Way, A47 Trunk Road From The Pullover Roundabout To The Hardwick Roundabout, A47 J A148 Join E, A47 Through J A148 E, A47 From J A148 To J A10/a149 Larger Roundabout E, A47 J A10/a149 Overbridge E, A47 J A10/a149 Larger Of Two Roundabouts, A149 Hardwick Road, and vice-versa (North Runcton/ Kings Lynn/ Saddlebow).

Flooding Information and Reporting

Residents, in the midst of one of the wettest winters for a long time we face another heavy downpour and the land and drainage system is already saturated and at capacity.

It is important that you take your own preventative precautions to protect your property, covering airbricks, house drains creating barriers at susceptible doorways, raising perishable items from floor level and consider moving valuables upstairs etc. Sandbags are pretty poor and authorities no longer issue them, they advise instead that you consider buying modern solutions that are relatively cheap, easier to deploy in a hurry and easy to recovery and dispose of afterwards, for eg

You might also consider ensuring you have adequate supplies of food, prescriptions and bottled water should you be cut off for a couple of days. We are not suggesting hoarding or adopting a Cold War shelter mentality nor seeking to over react but a few simple precautions and proactive measures could save much heartache.

Land owners also have responsibilities known as Riparian Rights, this often comes a surprise to landowners and keeping drains and pipes clear of debris and silt to ensure that water can flow freely is key to being a good neighbour.

Whilst Shouldham sits outside of the major flood risk areas in the region there is a real risk of surface water flooding in low lying areas of the village. Contrary to a lot of peoples belief there is no real immediate help at hand and the authorities will be prioritising situations where there is risk to life, followed by flooding of properties. Roads, ditches and gardens will not be attended to but nevertheless reporting remains crucial to ensure they are tended to when the situation permits and to build a picture to provide the Parish Council with information to base any future plans for local initiatives that may be required or to escalate to higher authorities. Climate Change or just a weather cycle, the situation doesn’t look like getting better any time soon.

So please report to the appropriate agencies, registering to receive updates and a registration number, which you can forward to the Clerk to collate and follow up.


Surface Flooding of property Norfolk County Council
Blocked Road Gullies and surface flooding Norfolk County Council

0344 800 8020

Sewage Problems Anglian Water 08457 145145
Help with a Flooded Property Norfolk Fire and Rescue Service 999 if an emergency*
Help with Evacuation Police 101 or 999 if an emergency*
Pollution Environment Agency 0800 807060
Checking Electricity Supply UK Network Power 105
Suspect Gas supplies National Grid 0800 111999
Checking suspect water supplies Anglian Water 03457 145145
Clearing Up Assistance Borough Council 01553 616200 or 616601 out of hours #

* During the COVID-19 pandemic the emergency services are being utilised to assist the NHS and due to the restrictions will only respond if there is a risk to life.

#The Borough Council have many staff diverted to assisting the NHS for COVID-19 in non-clinical roles and track and trace and so are unable to respond as quickly as they might ordinarily.

Norfolk Police – Scheme to help victims of domestic abuse access help is rolled out across Norfolk

Scheme to help victims of domestic abuse access help is rolled out across Norfolk

Victims of domestic abuse are being urged to use the code ‘Ask Ani’ at a number of pharmacies across Norfolk by the police, the Police and Crime Commissioner’s office, councils and health organisations to enable them to get access to help.

The Ask for ANI (Action Needed Immediately) scheme was launched by the Home Office earlier this month to allow those suffering from abuse to discreetly signal they need help and support at a time where many victims are isolated at home with little opportunity to go out and access services.

The scheme has so far been adopted by all 2,300 Boots stores across the UK and includes stores across Norfolk (see full current list attached) and is growing in momentum with independent pharmacies signing up.

The Domestic Abuse and Sexual Violence Group in Norfolk (DASVG), which involves Norfolk Constabulary, the Office of the Police and Crime Commissioner for Norfolk (OPCCN), councils and health organisations, is encouraging anyone who may be struggling to access support during lockdown to Ask for Ani – pronounced Annie – at participating pharmacies.

Gavin Thompson, Chair of the DASVG, said: “Home should be a place where people feel the safest particularly in the current climate.

“However, we know the lockdown restrictions caused by the pandemic can be very difficult for those affected by domestic abuse.

“It is vital we do all we can to ensure those who need immediate help and support are able to access it in a way which doesn’t put them at further risk.

“We welcome the introduction of this scheme and hope as many pharmacies as possible across Norfolk will take part – we must do all we can to protect those for whom home is not a safe space.”

Andy Coller, head of safeguarding for Norfolk Constabulary and Vice-Chair of the DASVG, said that the police are prepared for the Ask Ani calls coming in through the pharmacy network.

He added: “Throughout the pandemic we have worked with partners to reach out to victims of domestic abuse and have promoted various ways to get in touch with support services. Ask Ani provides another opportunity for victims of this terrible crime to seek help.”

Participating pharmacies of the scheme, which went live on January 14, will be displaying Ask Ani posters in their windows. When someone uses the code words, a trained pharmacy worker will offer a private space where they can speak freely and contact the police or get access to support services or a domestic abuse helpline.

The Ask for ANI scheme is part of the national #YouAreNotAlone campaign, launched by the government, and supports local partnership campaigns, such as the See Something, Hear Something, Say Something initiative launched by partners in Norfolk, to help those affected by abuse to get help during lockdown. As part of the campaign the DASVG funded the roll out of 300,000 stickers for pharmacy prescription bags to signpost victims of abuse to help and support.

To find out more:

You can visit the Home Office website: www.GOV.UK/domestic-abuse.

For information on how to adopt the Ask for ANI scheme, go to:

Ask for ANI is available at Boots pharmacies across the county. Please visit the Boots website to find your nearest store.

 How to get help:
If you need to speak to someone about domestic abuse then please call 999 in an emergency or to make a report to police, call 101.
Norfolk and Suffolk Victim Care offer a 24hr support line for immediate emotional and practical support for all victims of crime. Call 0300 303 3706.
For more information on help numbers for organisations and charities that can offer tailored DA support visit the Norfolk Police , Norfolk County Council or OPCCN websites for more help.

Shouldham Sincks change of access

Shouldham Sincks  

Signage will be installed on the 19th January at the Shouldham Sincks site to prohibit parking and to ensure clear access for residents and Stow Estates.

Key messages

 Why has Shouldham Sincks been closed to public vehicle access?

Shouldham Sincks is owned by Stow Estates who had initially given permission for public access on site, however, following an increase in complaints and limited resources a decision has been made to withdraw public vehicle access to the site and encourage access to the woods through Shouldham Warren.

Why was public vehicle access permission withdrawn?

There are a few reasons why, the site has seen an increase in antisocial behaviour, such as fly tipping and loose dogs which have now escalated to an unacceptable level.  Increasing vehicle access has led to road maintenance costs which has increased pressure onto Forestry England resourcing.

Vehicle access is still maintained from Shouldham Warren, with ample parking.

Where can I walk now?

Vehicle access is still maintained through Shouldham woods through the car park at Shouldham Warren.

 Why is the site still open but no vehicles allowed?

Access is still required for Stow Estates and residents.

Enquiries: [email protected]

Shouldham Thorpe Road Closure


(shouldham thorpe) (EMERGENCY NOTICE)


Road Traffic Regulation Act, 1984 – Section 14(2)

 In accordance with the provisions of Section 14(2) of the Road Traffic Regulation Act, 1984, the Norfolk County Council HEREBY GIVE NOTICE that owing to a burst water main the use by vehicles of the Shouldham Road from 300m north of its junction with Middle Road for 20 metres northwards in the PARISH OF SHOULDHAM THORPE will be temporarily prohibited from 8th January 2021 to 14th January 2021 for the duration of the works, expected to be about 7 days within the period. If necessary the restriction could run for a maximum period of 21 days.

Alternative route is via: Shouldham Road, Mill Road, Lynn Road, Church Lane, Middle Road (Shouldham/ Shouldham Thorpe).

(If necessary the restriction could run for a maximum period of 18 months from the date of the Order)

Penalty: £1000 maximum fine on conviction and/or endorsement for contravention.

The person dealing with enquiries at Norfolk County Council is Adrian Stout (Community and Environmental Services Department) Telephone 0344 800 8020.

Dated this 8th day of January 2021

COVID-19 Vaccination Latest

Thank you to everyone who has been helping us gather local queries and concerns about the roll out of the Covid Vaccination programme in Norfolk and Waveney. The latest version of the myth buster is now available on our website  Please promote this on your networks and with people you support.

As the situation is currently changing so rapidly, we will aim to keep updating the myth buster and other information on our webpage, so please check back for regular updates and continue to let us know of any concerns and issues that you think should be included.

We are also working on easy read and different language versions which we will upload to the webpage as soon as they are ready, and our website uses Browsealoud software to help make our information more accessible.


Thank you once again for all your help and support.

Best wishes

Rebecca Champion and Oliver Cruickshank

Engagement Managers | Norfolk and Waveney CCG 

[email protected] |

Update on what the NHS in Norfolk and Waveney is doing to respond to coronavirus (21 December 2020)

Shouldham Parish Council                                            

Update on what the NHS in Norfolk and Waveney is doing to respond to coronavirus (21 December 2020)


Open letters to the people of Norfolk and Waveney from local health leaders

Health leaders across Norfolk and Suffolk published open letters to local people urging them to think carefully about their Christmas plans – just ahead of the government’s revised guidance issued at the weekend.

The letters acknowledge that the world is facing its biggest health emergency in living memory, and that health and social care colleagues have risen admirably to meet this challenge.

But with COVID-19 infection rates rising rapidly and families preparing for Christmas, health leaders have taken the unprecedented step of writing open letters urging residents to think carefully about their Christmas plans and to follow the guidelines to stay well.

The letters state: “The emergence of COVID-19 has confronted our National Health Service and its partners with its biggest challenge for generations. Our health and social care colleagues have risen admirably to meet that challenge and continue to do so, despite the incredible strain the virus has placed upon our staff and resources.

“However, this is not a quick win situation. Despite this incredible hard work, infection rates continue to rise and this Christmas – let’s be candid – we have a monumental challenge on our hands. A challenge that can only be won by each of us making further sacrifice.

“Sadly, we no longer have the capacity to lower our guard or lessen our resolve over the festive period. We must continue to live with caution and follow guidance fully.

“We, therefore, ask that you think carefully about your Christmas plans and to think twice before seeing your elderly or vulnerable relatives. As Chief Medical Officer Chris Whitty has told the nation, one of the best ways to fight this virus is to limit contact with other people. This is on top of those things we already do well, such as washing hands, wearing a mask and social distancing.”

You can read the letter Norfolk residents here and to Suffolk residents here, both published on 18 December prior to the Government’s announcement about changes to the Christmas rules.

First patients now receiving the COVID-19 vaccine at GP practices across Norfolk and Waveney

Eight GP practices across Norfolk and Waveney are now vaccinating patients against COVID-19.

The first practices in our area started delivering the vaccine on Tuesday 15, December, with more sites set to go live in the coming days and weeks.

The following eight sites are now acting as ‘primary care hubs’; vaccinating patients from their own practice as well as other neighbouring practices:

•      Fakenham Medical Practice, Fakenham

•      St James Medical Practice, King’s Lynn

•      Lionwood Medical Practice, Norwich

•      Falkland Surgery, Bradwell

•      Swanton Morley Surgery, Swanton Morley

•      Thetford Healthy Living Centre, Thetford

  • Kirkley Mill Surgery, Lowestoft
  • Cringleford Surgery, near Norwich

Those who are most at risk from COVID-19 are being prioritised first; members of the public who are over 80 years-old, care home workers and a small number for at risk frontline NHS staff.

GP practices work closely together with neighbouring practices in local groups called Primary Care Networks (PCNs).  Each PCN will have a designated vaccination site, providing a good geographical spread of vaccination locations across Norfolk and Waveney.

Each of these sites will vaccinate patients from across a number of the PCN’s member practices – not just those on their own surgery list.  People in the ‘at risk’ priority groups will be contacted to make an appointment no matter which practice they are registered with.

Following the go live of the first GP practice vaccination sites, the local NHS is working with

PCNs to mobilise additional large and small community sites over the coming weeks and months.

GP practices are working through their lists and booking in the first patients for vaccination appointments at either the hospital hubs based in Norwich and Great Yarmouth or at a local GP surgery site.  All those being vaccinated will be asked to fill in a health screening questionnaire and consent form.

The COVID-19 vaccination programme has been planned extensively by the NHS so it can be rolled out as quickly and safely as possible. This programme of vaccination is the largest in the history of the NHS.

Dr Anoop Dhesi, a GP in Stalham and Chair of NHS Norfolk and Waveney Clinical

Commissioning Group (CCG), said: “People are understandably eager to get vaccinated and colleagues in local NHS services will contact you when it is time for you to get your jab – please don’t contact us, just wait for your invitation.

“Our GP surgeries in Norfolk and Waveney are supporting local hospitals in the delivery of the vaccine. This is really great news and a cause for optimism but there is still a long way to go.  We can’t afford to be complacent; this is a going to be a huge task and we would like to urge local people to bear with us and to be patient.

“The best thing we can all do to protect ourselves, our families and our communities is to keep following the guidance; wash hands, cover face, and make space.”



Got questions about the COVID-19 vaccination programme?
We’ve set-up a page with the answers to some frequently asked questions about the COVID-19 vaccine, which we’re updating regularly – take a look:
You’re not alone this Christmas: Mental Health Campaign is launched

A new mental health campaign, Not Alone, has been launched to help people who will find this Christmas particularly difficult to deal with.

Norfolk County Council, the Norfolk and Suffolk NHS Foundation Trust, local mental health charity, Norfolk and Waveney Mind, and the county’s NHS Norfolk and Waveney Clinical Commissioning Group are working in partnership with the support of Archant to encourage people to reach out to those who may be struggling.

Christmas is often a difficult time of year for people and, with measures in place to prevent the spread of coronavirus, we may not be able to do the things we normally do and to be with friends and family, especially if they are vulnerable and feel they need to be alone to be safe, this year.

The campaign offers support and advice, via an e-card. This digital card can be sent to people who may be struggling, to show that they are being thought of and to signpost them to a range of services that can give them some extra help and support.

To send the e-card click here

One of the available services is the NHS Wellbeing Service, which offers a range of talking therapies, employment support, peer support and social activities by telephone, video call, instant messaging and webinar. The service is for anyone experiencing common mental health and emotional issues, such as low mood, depression or stress. People can self-refer by visiting or call: 0300 123 1503.

Cllr Bill Borrett, Norfolk County Council’s Cabinet Member for Adult Social Care and Chair of the Health and Wellbeing Board said: “I am very pleased to be working with health colleagues over this festive season to convey this very important message; it’s okay not to be okay.

“Many people experiencing a mental health problem will speak to their friends and family before they speak to a health professional, so any support you can offer would be really valuable. If someone tells you that they are struggling, it’s common not to know what to do or say, but you


don’t need any special training to show that you care. Just being there and doing little things can make a difference. That’s exactly what this campaign is about – helping us all to be there for others – and telling us all where to find support services should they need them.”

Diane Hull, Chief Nurse at Norfolk and Suffolk NHS Foundation Trust, said: “Christmas can be a joyful time of the year, filled with festivities and seeing loved ones. However, for some people, it can also be one of the hardest times of the year – this so more than ever as we have to learn to celebrate differently.

“If you start to feel unsafe, distressed or worried about your mental health you can call the First Response helpline on 0808 196 3494 – 24 hours a day, 7 days a week all through the festive period.”

Use your NHS wisely this Christmas

With Christmas and New Year fast approaching people in Norfolk and Waveney are being reminded to Think 111 First if they need medical care over the festive period and to make sure they request their regular medications early.

Those who take regular medication should make sure they have ordered enough to last through the holiday period or ask their GP practice for a new prescription.

Planning ahead is very important to help stay well and it also helps the NHS at a time when services are busy.

Dr Anoop Dhesi, Chair of the Norfolk and Waveney Clinical Commissioning Group said: “It’s essential to plan ahead at this time of year. If you have a long-term health condition you should make sure you have enough medication for the holiday period, but please don’t attempt to stockpile more than you need.

“Ordering and collecting new prescriptions can take several days. So, if you or someone you care for needs medicines regularly, please make sure you order and collect repeat prescriptions in good time. If you have elderly relatives or neighbours, ask them if they need help collecting their medications.”

Winter illnesses such as colds and coughs, sore throats, and upset stomachs can easily be treated at home with medicines available at low cost from your local pharmacy.

Dr Dhesi added: “Pharmacists are experts in medicines and can give advice about minor illnesses so you can care for yourself at home. They are available on every high street and at some supermarkets, with many open evenings and weekends.”

Be sure to stock up on winter self-care essentials for your medicine cabinet: take advice from your pharmacist before purchasing if you take other medicines.

•       pain relief (paracetamol)

•       cough and sore throat remedies

•       first aid kit

•       upset stomach treatment

•       rehydration treatment

•       heartburn and indigestion treatment

Winter is a busy time for health services and patients are being asked to choose services wisely and help ease the pressure on the local NHS.




For life-threatening emergencies call 999, otherwise:

NHS 111

If you have an urgent medical problem and you’re not sure what to do, contact NHS 111 first.

If you think you need A&E, just contact NHS 111 first. The NHS will help you right away and if you need urgent care, the NHS can book you in to be seen quickly and safely.

Contacting NHS 111 first will help NHS urgent and emergency care services maintain social distancing and ensure that patients receive the right care in the right place, in a timely and safe way.

People with life-threatening illnesses or injuries should continue to dial 999 and anyone who arrives at A&E without calling NHS 111 will still receive medical care, with those needing emergency treatment prioritised.

You can use NHS 111 either by visiting the website or by calling 111

The NHS111 Service is free to call and available 24 hours-a-day, seven days-a-week. Your call will be answered by a trained call handler, whose job it is to ensure you can access the most appropriate local service. You can call 111 first if:

•       you need medical help fast but it’s not a 999 emergency

•       you think you need to go to A&E or need another NHS urgent care service

•       you need to see a GP urgently when your practice is closed. NHS 111 can arrange for an emergency out-of-hours doctor to help if necessary

•       you don’t know who to call or you don’t have a GP to call

•       you need health information or reassurance about what to do next

You can call 111 on your telephone/mobile, you can use the online service https://111.nhs.ukor you can use the NHS App on your smartphone or tablet.

Your GP surgery

Your GP surgery will be able to offer appointments with different clinicians, including a doctor or nurse, depending on your needs.

Walk-in Centre and Minor Injuries Unit

Norwich Practices Health and Walkin Centre is open seven days-a-week between 7am and 9pm.

It is based at Rouen House, Rouen Road, Norwich, telephone 01603 677500. The Minor Injuries Unit at Cromer Hospitalis open seven days-a-week between 8am and 7.45pm, in Mill Road, Cromer, telephone 01603 646230.

Your pharmacy 

Pharmacy opening times over the holiday period are available here.

You can find your nearest surgery or pharmacy by visiting

Mental health support available for the public 

•      It’s important that we look after our mental wellbeing during this time – for tips and advice visit

•      If you are worried about your own mental health and wellbeing call First Response, a free 24/7 helpline offering immediate support, on 0808 196 3494.


Norfolk Covid Vaccination Roll Out

Press Release